Frequently Asked Questions
Everything you need to know about your next timeless piece.
Are the watches sold on WatchEra authentic?
Absolutely. We pride ourselves on offering 100% authentic timepieces sourced directly from authorized distributors and manufacturers, each accompanied by a certificate of authenticity.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location but generally arrives within 7-14 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the watch in its original, unworn condition with all packaging for a full refund.
Do the watches come with a warranty?
Yes, every watch purchased from WatchEra includes a minimum 2-year international manufacturer's warranty covering movement and manufacturing defects.
Can I adjust the watch strap myself?
While many of our leather and mesh straps are easily adjustable, we recommend taking link-based metal bracelets to a professional jeweler to ensure a perfect fit without scratching the finish.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.